Article 1st : Products for all audiences

Items "for all audiences" are freely accessible and concern a very specific range of products. Orders can be placed on our website, by mail, fax, or email. Orders are dispatched upon full payment by credit card, including shipping costs.

Article 2nd : Specific orders

Soups and other forms of specific and technical products are only delivered under the advice of a professional. Items are shipped directly to the customer’s address. The customer pays for the order by card (visa, mastercard, CB) via our secure website or by bank check.

Article 3rd : Order terms

Orders can be sent by email, fax, mail, or exceptionally by phone to our services. To be valid, orders must be accompanied by their payment. Furthermore, aside from the range accessible to the general public, only orders from MTC professionals will be served. Orders are placed by providing the product code, description, and quantity.

Article 4th : Professionals

Professionals registered with Planeta Verd can place orders directly for themselves or their clients.

Article 5th : Returns, claims, exchanges, and damages

· Notify us within a maximum of one week after receiving a damaged package.
· Never throw away the package.
· Product exchanges and returns must be made within 10 days, and only after our approval.
· No opened product returns will be accepted or refunded.

Return address: 

Planeta Verd
P.O. Box, 62
25700 La Seu d’Urgell
Spain

Customized formulas will not be refunded except in exceptional cases.

Article 6th : Shipping times and transport

Orders received before 12:00 noon may be shipped the same day. Others are shipped the next business day. We offer different shipping methods to be agreed upon at the time of order. Some systems offer guarantees, insurance, and tracking, which limit losses.

Article 7th : Shipping conditions and insurance

We ship goods through various methods. The goods ordered, by the customer or a professional, are sent according to the chosen shipping method. All our shipments include insurance to the delivery address provided. The correct formatting of the address at the time of the order ensures successful delivery. We are not responsible for errors in the provided address.

Article 8th : Transfer of ownership

Goods ordered travel at the buyer’s risk and responsibility. Our responsibility ends once the packages are handed over to the carrier. However, we ensure communication between the client and the carrier in case of delays.

Article 9th : Late payment penalties

For all unpaid invoices 30 days after receiving the order, we send 2 reminders at 1-month intervals (of which you will receive a copy for information). If payment is not regularized, the cases are transferred to our Collection Agency.

Article 10th : Consumer responsibility

By purchasing on www.planetaverd.ad, the client takes responsibility for their purchase and agrees to check the applicable legislation in their territory.