Items all public Items "all public" are freely accessible to a very specific range of products. Orders are placed by mail, fax or E Mail. The sending of these orders is against payment, by transfer, check or by credit card of the invoice amount, included shipping cost.
The specific formulas All personnalized formulas and other specific products are only issued on the advice of a professional. Items are shipped directly to the customer's address. This customer has to pay the amount of the order,by bank check or card (visa, master card, american express).
How to Order Orders are to be sent by mail, fax, e-mail or exceptionally, by phone near our services. To be valid, orders must be accompanied by their regulations, outside the range accessible to a wide audience, only orders emanating professionals of TCM are served. Orders are placed by entering the professional code and description and the quantity of the item ordered .
Professionals Only the professionals listed by Harmonia i Naturalesa, can place orders. This procedure assumes that the person has been registered as Professional after request.
Returns, claims, damages and exchanges Complaints must be written by mail. They are admissible within eight days of delivery date.
Returns to be considered, complaint must be made within eight days, and after get our permission. The goods are to be returned in their original packaging and condition. Otherwise, the items ordered are then due. No returns will be anarchic considered. Exchanges can be done with our prior agreement. It is therefore essential to contact us to set the terms and conditions of the order return. When damage are noting on goods delivered, and to allow us to take into account, the customer must contact our service within 48 hours after reception and/or report the problem to the carrier, inform us on the content of the problem and , do not throw any item order to get the opportunity to validate the damage by our services.
Time and Transport Orders received before 10 am are shipped the same day. The others the next day. We offer different shipping methods which to be specify at time of order. Some systems provide guarantees, insurance and let you track packages, limiting looses. The Chronopost allows commands received by the deadline above, to be delivered at the customer the next day before noon. The client can be reached by telephone (If it we were given at time of order. This information is imperative in the case of a chronopost.) By the carrier to ensure better delivery operation. If no, the package is deposited into the delivery office. The colissimo guarantees delivery within 48 hours in France and within 15 days in Europe.
Terms of postage and insurance We can ship goods according different types of expedition. Goods ordered by the customer or a professional, are sent depending on the type of transportation selected. All our shipments are with insurance included at the delivery address communicated to us. The correct wording of it at the time of the order determines the successful completion of delivery.
Transfer of Ownership The ordered goods are at the risk and responsibility of the buyer. Our responsibility ceases dice care packages by the carrier. However, we provide the link between the customer and the carrier in case of mishaps.
Liquidated Damages For invoices not paid on time, a penalty of 2% per month of delay will be applied.
Buying on our websiste www.planetaverd.ad, the purchaser will be liable for his purchase y accept to verify the legislation in force in his own country.