SHIPPING FEE RATE CHART

Below we present our rate chart for shipping fees.

These rates may vary based on fuel taxes, the availability of certain products, and logistical constraints.

Therefore, they are provided as an indication. Important: For bulk orders over 5 kg, please contact us at the following address: [email protected]

These rates are subject to fluctuation based on the conditions mentioned above. We thank you for your understanding.

Return Policy

1. Return Conditions: Items must be returned in their original condition, unused, and undamaged. Returns must be made within 7 days of receiving your order and with our prior approval.

2. Return Procedure: Contact our customer service by phone at 01 78 90 14 20 from France, 00376 737 135 from abroad, or at the following address: [email protected] to obtain a return authorization.

Carefully pack the items to be returned and include the following information or a copy of your invoice:

• Reason for return
• Item name and reference
• Order or invoice number
• Customer number

3. Return Address: PLANETA VERD Apartado de correos 62 25700 la Seu d'Urgell Spain

4. Refund: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few days.

5. Exchanges: To exchange an item, please contact us at [email protected] to check the availability of the desired product.

6. Exceptions / Non-Returnable Items: Some types of goods cannot be returned, such as perishable products, gift cards, and personal care items.

7. Delivery Issues: If you received a damaged or incorrect item, contact us immediately at [email protected] to resolve the issue.