Privacy Policy

This privacy policy establishes how PlanetaVerd uses and protects any information you give to us, when you use this website.

PlanetaVerd is committed to ensuring that your privacy is protected. If we ask you to provide certain information by which you can be identified when using the website, then you can be sure it will only be used in accordance with this privacy statement.

PlanetaVerd may change this policy from time to time by updating this page. You should visit this page frequently to make sure you are satisfied with the changes.

If you wish, you can visit our website without providing any personal information. If you wish to place an order, we will ask for your name and address to ship the order.

Data collection and use when opening a customer account.

We may collect the following information:

Data collection and use when opening a customer account. We collect personal data such as name, email address and physical address when you open a customer account with us. We use this data to process your orders. You can delete your client account at any time by sending us an email to planetaverd@planetaverd.ad, using the form "Contact Us" or using the function for this purpose in your client account on our website. After deleting your customer account, your data will be blocked and deleted after the legal retention period expires, unless you have expressly consented to further use of your data.

For the exhaustive list of cookies we collect see the List of cookies we collect section.

Data transfer to transport companies.

To be able to send you the products you have requested, we will transfer only your reverent data to the transport companies that you have selected at the time of ordering, since it is absolutely necessary to be able to make the shipment.

You can consult the privacy policies of transport companies on their respective Websites.

How we use data when subscribing to the newsletter.

If you subscribe to our newsletter, we will use only data required for thepurposeof;regularly send our newsletter by email in accordance with your consent. You can unsubscribe from the newsletter at any time, either by sending a message to planetverd@planetaverd.ad or using a specific link in the newsletter.

You can consult an exhaustive list of the cookies we collect in the Cookies list paragraph.

What we do with the information we collect?

We need this information to understand your needs and offer you a better service, and in particular for the following reasons:

  • Maintenance of internal records to be able to send your orders.
  • We can use the information to improve our products and services.
  • We can send promotional emails about new products, special offers or other information that we think may be interesting to you,at the email address you have provided.
  • From time to time, we may also use your information to contact you for market research. We can communicate with you by email, telephone, fax or post. We may use the information to customize the website according to your interests.

 

Security

We are committed to ensuring that the data you have provided is secure.

In order to prevent unauthorized access or disclosure, we have put in place appropriate physical, electronic and administrative procedures to safeguard and secure the information we collect online.

How we use cookies

Cookies are small text files that websites save locally to your computer, which allow sites to store and use information during your visit. They can improve your experience when using a website by: Remembering preferences, so you don't have to keep re-entering your choices when you visit again.

 We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. To find out more about cookies, visit www.aboutcookies.org

Links to other websites

Our website may contain links to other sites of interest. However, once you have used these links to exit our website, you should keep in mind that we have no control over these other websites. Therefore, we cannot be responsible for the protection and privacy of any information you provide when visiting these sites and these sites are not governed by this privacy statement. You must be careful and read the privacy statement applicable to the website in question.

Control of your personal information

You can choose to restrict the collection or use of your personal information in the following ways:

  • When you are asked to fill out a form on the website, look for the box where you can click to indicate that you do not want the information to be used by anyone for direct marketing purposes.
  • If you have previously agreed with us to use your personal information for direct marketing purposes, you may change your mind at any time in writing to de address below, or by email to planetaverd@planetaverd.ad

We will not sell, distribute or transfer your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information we hold about you under the Data Protection Act 2013.

If you would like a copy of the information contained please write to

PlanetaVerd 24, C / Les Agudes

Urbanitzacio les agudes Park House nº8

AD400 La Massana

Andorra

Or email us at planetaverd@planetaverd.ad

If you believe that any information we have about you is incorrect or incomplete, please contact usby e-mail as soon as possible, or write to us at the above address, so that any incorrect information can be promptly corrected by us.

 

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.

 

This privacy policy establishes how PlanetaVerd uses and protects any information you give to us, when you use this website.

PlanetaVerd is committed to ensuring that your privacy is protected. If we ask you to provide certain information by which you can be identified when using the website, then you can be sure it will only be used in accordance with this privacy statement.

PlanetaVerd may change this policy from time to time by updating this page. You should visit this page frequently to make sure you are satisfied with the changes.

If you wish, you can visit our website without providing any personal information.

If you wish to place an order, we will ask for your name and address to ship the order.